Medical Receptionist

Job description

Tweed Mall Medical Centre is seeking a casual Medical Receptionist. With experience in a busy medical office and a focus on great service, you’ll be the first point of contact for patients, managing appointments, inquiries, and key admin tasks. Reporting to a supportive Practice Manager, you’ll help keep our centre running smoothly while supporting doctors and staff. Key Responsibilities: - Greet and assist patients and visitors with professionalism and warmth. - Efficiently schedule, reschedule, and manage cancellations to optimize patient flow. - Accurately verify patient information using Best Practice software. - Handle phone calls and inquiries, ensuring timely message relay and follow-up. - Assist doctors and staff with various administrative tasks to maintain seamless clinic operations. - Process billing and payments in line with business requirements. - Maintain accurate patient records and update medical documentation while adhering to privacy regulations. - Address and resolve patient concerns, ensuring the highest level of customer service. Selection Criteria: - Demonstrable experience in a medical office setting or similar environment. - Experience with Best Practice so...