Consumer Helpdesk Specialist - 11:30AM - 8:00PM EST Shift (Hybrid)

Job description

WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations. Office location – Hauppauge, New York or Iselin, New Jersey (hybrid) Hours – 11:30AM – 8:00PM EST M-F Hourly Rate Range – $26.00- $28.00 per hour Responsibilities: Provide standard technical support to consumers regarding hearing aid related technologies, apps, accessories, and Bluetooth via inbound phone and email contacts and documents interactions in the CRM system Through phone, chat and email communication, the Consumer Helpdesk Specialist will be responsible for supporting consumers (patients) who wear our hearing aids in tandem with our related apps and accessories. Handle direct consumer support requests via phone, chat, and email, such as troubleshooting hearing aid connectivity with smartphones, apps, and other accessories. Handle questions regarding conn...