Shift Lead (Sbarro)

Job description

Key Responsibilities: 1. Team Supervision & Leadership: - Lead and supervise the team during your shift, ensuring tasks are completed efficiently and in accordance with Sbarro’s standards. - Provide guidance and support to team members, ensuring a positive and productive work environment. - Help train, motivate, and develop new and existing staff members, providing on-the-job coaching and feedback. - Assist in delegating tasks to team members based on operational needs and skill levels. - Assist the restaurant leadership in resolving employee issues and performance concerns. 2. Customer Service Excellence: - Ensure that all customers receive excellent service by supervising team interactions and leading by example. - Address customer complaints or issues in a timely and professional manner, striving for customer satisfaction. - Oversee the service area to ensure orders are being fulfilled accurately and efficiently. - Ensure that the team is meeting Sbarro’s customer service standards during peak hours. 3. Operational Efficiency: - Oversee daily operations, ensuring that food is prepared, cooked, and served according to Sbarro’s quality standards. - Monitor team members’ performanc...