Member Service Representative (Full-Time) – South Tampa

Job description

To serve as a highly skilled and experienced resource, bridging frontline staff and branch leadership. The MSR V enhances team performance by mentoring peers, reinforcing operational soundness, and supporting strategic initiatives. While not a formal leadership role, the MSR V acts as an influential team mentor, assisting with complex member interactions, process improvements, and enterprise-wide priorities. May travel to other branches to provide operational support when required. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. - Act as a primary resource for resolving complex member transactions and escalations, ensuring seamless service delivery - Serve as a liaison between frontline staff and branch leadership, providing valuable insights on team dynamics, operational trends, and service opportunities - Guide and support team members in service excellence, operational adherence, and professional growth. Assist with onboarding, training, and ongoing development of MSRs - Collaborate with leadership to implement operational enhancements and member...