Senior Customer Success Manager, Strategic Accounts

Job description

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. As a Senior Customer Success Manager on our Strategic Accounts team, you'll be the trusted partner for some of Airtable's most important customers — guiding them from onboarding through long-term adoption and renewal. You'll combine strategic advising with hands-on engagement to help customers unlock measurable business value from Airtable, while working cross-functionally to ensure they're set up for success at every stage of their journey. What you'll do: - Develop and nurture trusted relationships with customers, offering strategic advice to maximize retention rates and facilitate seamless renewals and ensuring long-term satisfaction and loyalty. - Ensure the progression of customers through the various stages of the Airtable customer journey, including onboarding, enablement, implementation, golive/change management, adoption, and renewal. - Conduct product sessions and product roadmap to demonstrate the latest Airtable features to c...