Product Manager II (Customer Operations)

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details: Role Summary: As a Technical Product Manager specializing in AI Solutions, this team member will play a pivotal role in driving the development of generative AI products and solutions that transform how Cencora serves and engages with customers. This role requires a seasoned product management professional with deep expertise in customer service operations and customer-facing digital platforms who can independently own and drive AI initiatives across our customer experience portfolio, including AI integration into customer facing tools and platforms, as well as enablement of AI solutions for customer facing support personnel using a variety of technology stacks. They will collaborate with cross-functional teams to define product vision, prioritize features, and deliver innovative AI-enabled tools...