Patient Scheduling - Call Center

Job description

Join Vancouver Clinic as a full-time Patient Service Specialist, providing excellent customer service over the telephone in a call center environment. In this role, you will schedule appointments for clinicians and ancillary services across all areas of the clinic, manage rescheduling needs due to provider changes and waitlists, perform initial phone triage following established protocols, verify and update patient demographic information, gather all necessary details prior to appointments, and provide clear directions to patients as needed. Location: The Vancouver Innovation Center (18110 SE 34th Street – Vancouver, WA 98683)* Full-Time Schedule (40 hours/week): Monday through Friday, 9:00a-5:30p ( will transition to schedule after successful completion of training scheduled Monday through Friday, 8:00a-5:00p ) :: NO late nights! NO weekends! Hiring rate: generally is between $19.38-$22.20 and placement in the range depends on an evaluation of experience :: Bonus Eligible: opportunity to participate in the Metric Based Incentive Compensation Plan! Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of prov...