Human Service Assistant-Lawrence (Spanish)

Job description

Human Service Assistant-Lawrence (Spanish) - ( 26000301 ) Description The Department of Transitional Assistance is seeking service-focused individuals for the position of Human Service Assistant (HSA). Our ideal candidate will provide written and/or oral interpretation and translation services to assist clients and complete administrative tasks in a well-organized, efficient manner. Duties and Responsibilities: · Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication. · Convey information and explain actions to clients with varying expectations, needs, cultures, and languages. · Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination. · Facilitate customer service delivery by providing services to clients, such as responding to inquiries and explaining basic department procedures. · Inform and direct clients in the lobbies, waiting rooms, and self-service stations. · Promote customer service delivery through document processing and management. · Convey information and explain actions to clients with varying expectations, needs, cultu...