Production Support

Job description

At Axians, we value talent, not labels. We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation. 💻 THE ROLE: We are looking for a #TechTalent to work as a Production Support for a national project. 🙂 YOUR DAY TO DAY: - Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware; - Install, test, configure and provide technical advice on Microsoft platforms; - Install workstations, peripheral equipment and software; - Maintain daily performance of computer systems; - Respond to email and ticketing messages from customers seeking help; - Ask questions to determine nature of problem; - Walk customer through problem-solving process; - Run diagnostic programs to resolve problems; - Follow up with customers to ensure issue has been resolved; - Gain feedback from customers about computer usage; - Run reports to determine malfunctions that continue to occur. 💡 WHAT WE'RE LOOKING FOR: - Experience with tech...