PROGRAM ELIGIBILITY SPECIALIST I

Job description

Position Summary The Program Eligibility Specialist I position is the first line of contact for Unemployment Insurance (Ul) claimants and employers. This role requires a high level of accountability in delivering correct information and performing the necessary actions required based on service file notes, ensuring compliance with state and federal regulations and agency policies. Success in this position depends on strong communication skills to effectively engage with staff, claimants, employers, UI Administration, and other UI units - including UI Claims Processing , U l Intake and Support, and UI Correspondence - with a focus on efficiency in protecting the integrity of the trust fund. This position requires on-site employment with no remote or hybrid options available. Preferred Qualification: One (1) year experience working with the Unemployment Insurance program and intensive knowledge of UI system and program processes and terminology. Additionally, experience conducting business via telephone and/or email is a must. - Ability to develop, recommend, interpret, and apply policies and procedures. - Must have good customer service skills - verbal and written. - Good communicat...