Customer Service Supervisor
Applied Medical Technology, Inc. · Brecksville, Ohio, US
Description Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility...
Job description
Description Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT’s steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. Position Summary: Supervise, train and support all customer service representatives. This position is 100% on-site in Brecksville, OH. Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned. - Manage and train customer service reps. - Obtain extensive knowledge of AMT’s product line and company policies. - Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc. - Troubleshoot/problem solve with customers via phone and email. - Obtain feedback from customers regarding product and service performance. - Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers. - Perfor...