Case Manager

Job description

Overview We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you. A Brief Overview: The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and experiences. The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution ("ADR") process. Responsibilities: What you will do: - Manages case files, maintains accurate records and ensures that all case-related documents are up to date. - Prepares and distributes panelist lists in response to arbitration filings or client requests, in partnership with local management, the Arbitration Practice Team, and ADRC, ADRS, and SCM colleagues. - Schedules and coordinates hearings, conference calls, and other case-related activities to meet client and panelist needs. - Provides exceptional client service by responding promptly to genera...