Service Desk Supervisor

Job description

Responsibilities Peraton is seeking a skilled, capable, and driven Service Desk Supervisor who is passionate about delivering high quality IT support in our role supporting the City of Irvine. The Service Desk Supervisor is a critical role in setting the highest standards for customer service and creating an exciting environment for all Service Desk team members to demonstrate a consistently positive, helpful, and collaborative attitude to address end-user needs in a timely manner. The ideal candidate should be committed to delivering top-notch customer service. Through open communication, the Service Desk supervisor will seek continuous improvement by using customer feedback and industry best-practices to develop and learn enhanced technical and customer service skills. The Service Desk Supervisor to lead a team of 13-15 end-user (hardware) and customer service agents providing 24/7 on-site and remote site support for a customer base of about 1800 users. Location: Onsite in Irvine, CA. Candidates must be local to be considered. Schedule: Monday through Friday, 7:00 AM to 4:00 PM. Day to Day Roles and Responsibilities: - Manages the team that provides technical assistance to comput...