Digital Customer Experience & Analytics Manager

Job description

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family. Purpose Statement: The Digital Customer Experience & Analytics Manager leads the strategy, delivery, and continuous improvement of digital customer experiences across U.S. and Canadian web and ecommerce properties. This role owns the regional roadmap for UX optimization, ecommerce experience and operations enablement, customer feedback/community management, and measurement strategy to ensure the digital ecosystem supports product discovery, education, an...