Recovery Representative (Hybrid)

Job description

This position is responsible for increasing recovery revenue by communicating with borrowers and utilizing legal remedies to negotiate and to recover monies owed on charged-off accounts in an efficient and professional manner. This role requires customer servicing skills, strong attention to detail and accuracy, the ability to adapt well to change and some knowledge of the debt collection laws, regulations and compliance policies. Position Accountabilities: - Handle outbound or inbound telephone calls with the goal of gaining full payment recovery - Work within established guidelines on settlement offer requests and negotiating repayment plans - Document all recovery account activity in the collection system - Ensure other work related systems are updates - Prepare legal documents - Work closely with other departments, branches and vendors - Perform administrative duties as delegated - Work hours as scheduled including overtime and weekend hours when needed - Adhere to all applicable laws and regulations governing bank operations, including but not limited to compliance with Atlantic Union Bank’s Policy and Procedures - Perform other departmental duties as assigned by management Or...