Badging Administrator - San Francisco

Job description

Responsibilities: ● Support & Troubleshooting: ○ Respond to incoming phone chats, pings, and tickets promptly and professionally, adhering to established program policies and SOPs. ○ Perform initial troubleshooting of access issues, including enabling disabled badges and resolving door reader problems, following documented procedures. ○ Add non-restricted clearances to Ccure profiles. ○ Logistics and shipment of badges ○ Operating Fargo Printers Level 1 triage and troubleshooting ● Ticket Management: ○ Process various access-related tickets, including: ■ Badge activation (new hire and other) ■ Badge deactivation ■ Building Access System (BAS) extension requests ■ Non-Moma activation and extension requests ● Policy Support: ○ Provide support and guidance on physical access policies, utilizing SOPs and canned messages, for: ■ GOGO to GOGO temporary access requests ■ GOVO to GOGO temporary access requests ■ Exceptions to the Vendor Seated Location Policy ● Badge Management: ○ Manage all aspects of badge creation, including 2D printing, photogram badges, assembly, and global shipping. ○ Process badge order tickets, supply tickets, photo uploads, and returned badges. ○ Maintain badge an...