Guest Services Agent

Job description

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service. Important Notice: This position is located in Brandon, MB Responsibilities: Qualifications: - Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service. - Attentively listen, identify solutions, and ensure resolution when addressing guest concerns. - Handle incoming customer reservations and process them efficiently. - Constantly assess and adapt current practices to perform a task better, faster, or more efficiently. - Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks. - All other duties as assigned. - Open availability, including weekends and evenings - Minimum 2 years of experience in a hotel front desk role - Experience in delivering superior customer service and interaction, managing cus...