Business Systems Analyst

Job description

About the Role Gap Inc. serves 95,000+ employees across four brands, 2,300+ stores, distribution centers, and corporate offices. Every one of them interacts with the service delivery layer—HR case management, knowledge bases, onboarding journeys, the enterprise intranet—and the workplace systems that make offices function. Within Global Technology Services (GTS), the Enterprise Journey team provides product management for corporate functions. This Business Systems Analyst role supports two domains within that team: Your Director and Sr. Managers set strategy and own stakeholder relationships. Your job is to make sure the operational details are tight, the data is clean, and nothing falls through the cracks. What You'll Do - HR Service Delivery — powered by ServiceNow, this is how employees get help: HR cases, knowledge articles, onboarding journeys, and employee self-service. You’ll track performance, monitor operational health, and make sure the data behind leadership decisions is accurate. - Workplace Experience — a 15-tool ecosystem covering space management, visitor management, events, and facilities across Gap’s corporate offices. You’ll support requirements gathering, vendor...