Tier 2 Technician

Job description

IT Support Technician - Deskside Classification: Non-Exempt Position: Location: 1100 L. Street NW Washington, DC Clearance: Secret: Qualifications: Required: Responsibilities: - Associate’s degree in IT or closely related field. - Minimum 4 years’ experience working in support of desk side services with specific focus on supporting executive VP\VIP levels and their assistants. - Clearance: Must have a Secret clearance - Must have all or one of the following current certifications: - MCP (Microsoft Certified Professional) - CompTIA A+ - HDI-CSR - Knowledge of Microsoft Management Console tools, specifically - Active Directory (AD) for user and computers - Terminal services - VPN technologies like ZScaler - Windows OS Imaging tools - Must be self-motivated to learn and sharpen technology knowledge and skills along with business processes. Experience preferred troubleshooting and configuring: - OneDrive/Azure/Office 365/MS Teams/Sharepoint - VPN (vendor agnostic) - Print services - Bomguar/Beyond Trust - Bitlocker - ServiceNow - Excellent verbal and written communication skills - Professionally organized and dressed - Data entry skills that clearly explain how problems were fix - Cust...