Senior Manager - Operations

Job description

As a Senior Manager – Operations you will manage multiple priorities in a customer-centered environment. While leading a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. Providing exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indictors (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment. Responsibilities: - Manages all aspects of the location(s) to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as relates to Operations) inventory and quality management systems. - Management responsibility of a location or locations that could include multiple warehouse management systems, multiple location oversight, and/or multifaceted customer value added services. - Maintains a safe, secure and inclusive workplace. - Manages, coaches, mentors, hires and trains employees. This also includes performance management. - Ensures compliance with policies,...