0000006834.PROCESS SUPPORT SUPERVISOR.SHERIFF-COMPLIANCE

Job description

Performs first line supervision of clerical support staff assigned to standardized tasks to include hiring, training, coordinating workflow, monitoring performance, and ensuring effective and timely delivery of services. Management Scope: Supervises generally five (5) or more clerical support staff in one or more of the smaller sections of the department. 1. Supervises clerical support staff in performing standardized tasks related to receiving, filing and processing documents, fees and fines, maintaining records, files and reports, and providing excellent customer service. 2. Ensures effective delivery of services by training staff, coordinating, delegating and monitoring assignments, evaluating performance, providing feedback and collecting data for performance measures. 3. Acts as a technical expert, researches and resolves more complex issues, responds to inquiries, audits work processes and reconciles/corrects exceptions. 4. Assists management with employee related issues which may include: serving on an interviewing team, coordinating leave activities, maintaining time and attendance, preparing performance appraisals and making staff recommendations. 5. Stays abreast of chang...