Operations Manager-Admissions and Concierge

Job description

Denver Zoo Conservation Alliance (DZCA) is a leader in animal care, wildlife conservation, and education. We are passionate about our commitment to excellence in support of our mission of Inspiring Communities to Save Wildlife for Future Generations. DZCA honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions -- Inspire Awe: Safety, Care, Connect, and by embracing our Core Values of: Welcoming, Curious, United, Courageous, and Transformative in all that we do. The Operations Manager – Admissions and Concierge advances DZCA’s mission, strategy, and goals by leading operational programs that support the guest experience at arrival and entry, including parking, admissions, call center operations, and concierge services. This role oversees teams responsible for ticketing, reservations, membership support, and elevated guest experiences that shape the first impression of Denver Zoo Conservation Alliance. Through strong operational leadership, this role is responsible for ensuring efficient, accurate, and welcoming entry experiences while maintaining service standards and optimizing systems that support guest access and ar...