Front Office Manager

Job description

Overview Opportunity: Front Office Manager: Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path: Assistant General Manager – General Manager - Area General Manager Your Focus: - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. - Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. - Supervise all guest services department managers. - Review correspondence from guests and incident logs and direct staff according to information obtained. - Oversee all vendor and personnel contracts throughout the hotel. - Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. - Create specific, measurabl...