Service and Warranty Co-op

Job description

American Battery Solutions has a full-time opening for a Service and Warranty Co-op in Lake Orion, Michigan. Job Summary: The Service and Warranty Co-op is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growth of the American Battery Solutions (ABS) customer service portfolio. This role requires a high level of initiative, self-motivation, and engagement with customers and internal stakeholders, aiming for 100% customer satisfaction. This individual will work closely with our prototype and production engineering manufacturing teams, as well key suppliers, and the validation/testing teams. Responsibilities: - Work with Director, Service and Warranty to negotiate and align on post-production Service and Repair Process/Return Material Authorization (RMA) Process specific to project/customer. - Assist in managing assigned customer accounts by processing service orders, addressing customer and service inquiries. - Serve as first line of support for ABS customers; troubleshooting, as necessary. - Work closely with the Service and Warranty team to identify and address open customer service requests. - Collect and document key...