Senior Consultant, Client Experience Design (24 Month Contract)

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing: You will join the Client Experience Strategy Team, reporting to the Director of Client Experience Strategy. As Senior Consultant, you will be accountable for leading and supporting initiatives that drive our bank's client focused strategy and purpose. You will work in partnership with lines of business across the organization to drive change through building and implementing tactics with a client focused lens. As a Senior Consultant, you will lead critical programs that forward our client strategy such as, leading dress rehearsals to stress-test the end to end client experience, leveraging design thinking principles to lead journey mapping sessions, identifying moments that matter, highlighting pain points and risk mitigation plans, and sup...