Janitorial Operations Director

Job description

Benefits: - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Vision insurance Janitorial Operations Director A Central Arkansas janitorial company is seeking a dedicated and experienced manager to lead janitorial operations across multiple customer sites across Central Arkansas. This role is crucial in ensuring exceptional service delivery, customer satisfaction, team leadership, and account retention. You’ll oversee staff performance, manage operational efficiency, and build strong, lasting client relationships. Key Responsibilities: Customer Account Management & Retention: - Build and maintain strong relationships with client contacts - Ensure all cleaning services meet high standards and are completed on schedule - Respond quickly to customer concerns, identify service gaps, and recommend solutions - Proactively identify and pursue account growth opportunities Team Leadership & Development: - Hire, train, coach, and mentor supervisory and front-line staff - Motivate teams and hold them accountable for performance, professionalism, and adherence to company standards - Provide timely feedback and handle disciplinary actions with care and document...