Quality Manager

Job description

The Quality Manager works to deliver consistent quality of performance through the management of an effective Quality Management System, promotes a strong Quality culture within the business, and develops, through coaching and mentorship, the skills and experience of the Quality team. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Acts as the Management representative for the site and is responsible for the overall effectiveness of the site QMS processes in line with the requirement of 13485:2016. - Manage customer complaints process, non-conforming material process and CAPA (Corrective and Preventive Action) implementation, and associated follow-up activities. - Develop, review, and approve QA documentation as related to general QA activities required within the site. - Report on QMS performance to top management and recommend improvements based on trends and analysis of process performance. - Develop strong customer relationships through professional, constructive, proactive communication on product, process and system quality requirements including change notifications and responsiveness to quality concerns. - Ensure all manufacturing processes are verified or validated, monitored, an...