Member Care Support and Asset Management - Member Care Asset Management Specialist

Job description

TITLE: MEMBER CARE ASSET MANAGEMENT SPECIALIST: STATUS: NON-EXEMPT: REPORTS TO: SUP - MEMBER CARE SUPPORT AND ASSET MANAGEMENT: DEPARTMENT: MEMBER CARE: JOB CODE: 11736: PAY RANGE: $25.40 - $26.50 HOURLY: GENERAL DESCRIPTION: Performs as an experienced, well developed, and trained Member Care representative with advanced communication and negotiation skills when interacting with members for prompt resolution of delinquent accounts to minimize Golden 1 non-performing asset accounts and promote account retention. The Asset Management Specialist is responsible for managing vendor relationships and coordinating the repossession, reinstatement, and sale of vehicles. This role involves processing proceeds, handling refunds and payments, negotiating auto auction sales, and managing stored vehicles subject to lien sales. TASKS, DUTIES, FUNCTIONS: 1. Ability to perform all duties of a Member Care Rep I,II and Escalations as needed. 2. Contact members by phone demonstrating a high level of negotiation skills to generate acceptable and sometimes sophisticated re-payment plans that meet the needs of both the Credit Union and member. 3. Negotiate with members to resolve the delinquent status of...