Customer Service Agent

Job description

Company Description At Skillbridge Academy , we are committed to developing talent, elevating brands, and creating meaningful professional pathways. Our organization focuses on bridging skills with real-world opportunities, helping both individuals and businesses thrive in a competitive landscape. We foster a collaborative, growth-driven environment where innovation, professionalism, and continuous learning are at the core of everything we do. Job Description: We are seeking a motivated and detail-oriented Customer Service Agent to join our team in Baton Rouge. In this role, you will serve as a key point of contact for clients, ensuring a seamless and positive experience through clear communication, problem-solving, and a customer-first mindset. Responsibilities: - Provide professional and courteous support to customers via phone, email, and in-person interactions - Address inquiries, resolve issues, and deliver accurate information in a timely manner - Maintain detailed records of customer interactions and transactions - Collaborate with internal teams to ensure efficient service delivery - Identify opportunities to improve customer satisfaction and overall service processes - Uph...