IT Support Analyst

Job description

We’re hiring for an IT Support Analyst to support our growing Technology team! To keep up with our growth in the UK and Ireland, we’re looking for a dedicated IT Support Analyst to serve as the first point of contact for employees seeking technical assistance for technology issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service. This position will support the end users in all offices. We’re looking for someone with: - Outstanding customer service skills with the ability to speak about complex issues in a down-to-earth manner. - Good knowledge of current Windows Operating System. - Good knowledge of Microsoft 365 office suite. - Experience with PC hardware build and troubleshooting. - Familiarity with Apple & Android mobile devices. - Own transport as this role supports multiple sites. - Experience of ServiceDesk (preferable). - Experience in OpenGI or Applied Epic applications would be preferable. - BA or BS degree preferred or equivalent experience. - 3+ years of experience working for a corporate level service desk. Using these skills, you’ll be: - Setting up and testing PCs for new and exist...