Customer Journey & Insight Specialist

Job description

Customer Journey & Insight Specialist x2 Swindon, Newport, or Stockton-on-Tees – flexible and hybrid working options Band D - £34,101 It’s an exciting time to join UKSBS as we transform our business to become the leading UK public sector business service provider. Over the next few years, we will evolve into a modern, digitally enabled, multi‑platform organisation — and our customer experience function plays a critical role in this journey. We are now seeking 2x experienced Customer Journey & Insight Specialist to join our Customer Experience team. You will help us put our customers at the heart of everything we do, ensuring their needs, feedback and expectations drive meaningful improvements across our services. Working closely with operational teams, stakeholders and continuous improvement colleagues, you will identify insights, map end‑to‑end journeys and champion the voice of the customer through ongoing transformation. Duties will include, but not be limited to the following: Act as a customer advocate within assigned services and projects, ensuring customer needs and perspectives are considered and reflected during change and improvement activity. Undertake qualitative and qu...