Best Practice Specialist

Job description

Best Practice Specialist Who We Are: At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike. Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day. The Opportunity: The Best Practice Specialist ensures consistent adjudication and file management by developing, maintaining, and governing best-practice processes, policies, and standards. The Best Practice Specialist drives alignment across DMI teams by partnering with unit leaders, SMEs, QA, and Training to ensure practices are current, efficient, and operationally sound. Through continuous improvement, governance, and industry monitoring, this role strengthens file handling excellence and supports a cohesive best-practice culture across the organizat...