Buyback Project Manager

Job description

Position Overview: The Buyback Project Manager is a critical position within the quality organization. This role is responsible for coordinating all buyback initiatives through effectively collaborating with the various stakeholders (e.g. Quality, Legal, Supply Chain, Customer Care, TSO, etc.) as well as 3rd Party Vendors to identify process execution opportunities, escalation needs, reporting capabilities and overall service level improvement to make sure vehicles are fixed in a timely manner and reduce risk of customer dissatisfaction and vehicle buybacks. The primary role of the Buyback Project Manager is to reduce vehicle buybacks in the US market by working collaboratively to understand root causes, improve customer satisfaction, and mitigate This is a fast-paced environment providing rapid delivery for our business partners. You will be working in a highly collaborative environment that values speed and quality, with a strong desire to drive change and value. Key Responsibilities: - Overall Project Manager to coordinate all actions, efforts, and initiatives to reduce buybacks. Daily meetings with the different stakeholders to follow up on progress and impact of their respecti...