Customer Care Intern

Job description

Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. Customer Care Intern About the role: Support the Customer Care Central team for the EMEA region by handling order-related processes, coordinating deliveries and returns, and assisting with customer inquiries and complaints. Key responsibilities: - Manage returns, organize pickups, and monitor delivery processes - Process transactions in SAP (order entry, pricing, availability, billing) - Handle customer and sales team inquiries and complaints - Use Salesforce (CRM) to manage incoming requests and emails - Maintain and analyze customer data and databases - Collaborate with team members to resolve issues effectively Requirements: - Hands-on experience in Customer Care processes - Expos...