Tech Service Desk Agent - Salt Lake City

Job description

What success looks like in this role: - Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. - Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. - Escalates complex problems to other resolver teams or vendors. - Utilizes problem solving and analytical skills to effectively resolve challenging incidents. - Supports L1 issues in ongoing day to day questions related to client incidents, requests and queries. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibility Must be willing to commute 3 days a week onsite. Hourly Rate: $19.48: Benefits: Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success. Video Interview: At Unisys, we incorporate video interviews as a key part of...