Office Specialist

Job description

Office Specialist - ( 260000A4 ) Job Summary Towson University (TU) has earned distinction as both a top-100 public university and one of nation's great colleges to work for. Located north of Baltimore, TU currently enrolls more than 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivating the intellectual and personal growth of the entire university community. The Office Specialist is responsible for the day-to-day of the Customer Service section in Parking Services while using independent judgement to determine if circumstances warrant adjusting and/or exceptions to regular practices. Areas of responsibilities will include customer service, account management (Flex, PeopleSoft, Pay by Phone system, etc.); will be assisting in the coordination of the Customer Service (Front Desk A&F Team) section operational activities responsibilities, recruitment, training, and associated tasks. This role will require strong knowledge of all Parking & Transportation policies and procedures while understanding how to apply them when resolving customer issues. This role has...