Healthcare Member Services Manager

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: Administration Skills: Call Center, Client Service, Operations, Process Management, Service Excellence Certifications: None Experience: 7 + years of related experience US Citizenship Required: No Job Description: At GDIT, people are our differentiator. As Member Services Lead of a TPA program, you will support a high‑performing team dedicated to delivering exceptional service to applicants and members of a federal health program. You will manage an operational team, guide frontline staff, resolve complex member issues, and support operational workflows that drive member satisfaction and service excellence. Your leadership will help ensure a consistent, high‑quality experience for every member we serve. Responsibilities: - Lead a team of over 30 FTEs responsible for application and member request processing, call center services, and operational and data quality support. - Serve as the main point of contact for our customer, working closely to resolve complex and sensitive applicant and member issues - Own workflow p...