Solutions Engineer - Enterprise (Central)

Job description

- Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges. - Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations. - Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software. - Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery. - Generates simple value statements illustrating the financial value of a Talkdesk solution to customers. - Assists with scoping SOWs for customer implementations as needed. - Scopes, executes and manages customer pilots an...