Client Success Manager, Search

Job description

Description Ready to take your career to the next level? Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in! The SEM Client Success Manager is responsible for overseeing all facets of client utilization of the Skai™ Search SEM management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai™ Search to drive ROI for SEM initiatives. The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing SEM campaigns and most importantly, a results-oriented, consultative approach to addressing client needs. Duties and Responsibilities: - Partner with Skai™ Client Success Directors to actively build relationships with client partners - Assist Client Success Directors in driving client retention, and identifying business growth opportunities - Provide initial, and ongoing training to clients to enable them to effectively use the Skai™ platform - Assist clients in basic implementation and usage of Skai™...