Service Coordinator - Crane

Job description

Description American Equipment Holdings , is one of the leading overhead crane solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people. We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions. The Service Coordinator is responsible for managing office communications and facilitating key tasks and procedures. Responsibilities: - Interacts with customers via telephone, email. - Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, escalates to the assigned specialist or other appropriate staff. - Ensures that appropriate actions are taken to resolve customers’ problems and concerns. - Maintains customer accounts and records of customer interactions with details of inqui...