Technical Support Engineer

Job description

The Role: We're seeking an experienced Technical Support Engineer to join our support team at Affinity. This role combines technical expertise with exceptional customer communication skills to deliver world-class support for our B2B SaaS CRM platform. You'll be a critical bridge between our customers and engineering teams, resolving complex technical issues while contributing to our support organization's continuous improvement. What you’ll be doing: - Respond to customer inquiries and resolve technical issues via video call, email, or chat in a timely manner - Troubleshoot software and API-related issues, guiding customers through technical steps to resolve problems - Work with webhooks, APIs, and other integrations to resolve issues and ensure smooth functionality - Provide assistance and troubleshooting for customers setting up or managing Single Sign-On (SSO) integrations - Collaborate with engineering teams to resolve complex customer problems and escalate issues when necessary - Document customer interactions and technical issues to improve the knowledge base and internal resources - Participate in periodic on-call shifts as required Qualifications: [Don't meet every single r...