Customer Service Representative I

Job description

United Consumer Financial Services Compa As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. The Customer Service Representative serves as the first point of contact for customers with overdue accounts. This role blends customer service excellence with debt recovery responsibilities, ensuring positive customer experiences while meeting collection targets. ESSENTIAL DUTIES & RESPONSIBILITIES: REPRESENTATIVE LEVEL 1: - Manage inbound calls from customers regarding account status, payments, and disputes. - Provide accurate information about balances, due dates, and payment options. - Identify delinquent accounts and initiate appropriate collection actions. - Document all customer interactions in CRM systems. - Schedule one-time or recurring payments via EFT or credit/debit cards. - Resolve customer complaints with empathy and professionalism. - Recognize specific...