Manager, Holocaust Survivors Services Program

Job description

Job Description The Manager, Holocaust Survivor Services Program (HSSP) is responsible for the strategic oversight, operational leadership, and coordination of high-quality, client-centred services delivered to Holocaust Survivors living in the community. This role provides leadership and support to a team of Case Managers and administrative staff, ensuring the delivery of compassionate, trauma-informed, culturally sensitive, and evidence-informed care to highly vulnerable and aging populations. The Manager is accountable for ensuring seamless and responsive care experiences that promote client safety, dignity, independence, and quality of life. This includes overseeing day-to-day program operations, supporting staff performance and professional development, optimizing caseload distribution and service utilization, and implementing quality improvement initiatives aligned with organizational priorities and funder expectations. The Manager fosters a culture of collaboration, accountability, continuous improvement, and person-centred care across all program areas. The role includes oversight of program performance indicators, service targets, budget monitoring, resource allocation, an...