Parts Representative

Job description

The Opportunity As a key member of the Wajax team the Parts & Service Clerk is responsible for providing a high level of customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and back counter and support the Service Department with administration duties. The Role: - Builds and maintains strong customer relations including greeting customers, handling inquiries, providing price quotes and selling parts. - Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required. - Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales. - Covers and/or assists warehouse person in shipping product to both local and out-of-town customers utilizing appropriate shipping methods. - Supports the parts needs of the shop to meet work orders by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed. - Picks stock for customers...