Web Services Technician

Job description

Purpose of the Position: The Technician for the McLeod Systems group is responsible for consulting, implementing, and supporting customer IT environments with an expanded focus on web-based applications, secure internet-facing endpoints, and integration services used by McLeod Software customers. This role ensures reliable, secure access to McLeod Transportation Management Systems (TMS) across on-premises and hosted environments. Competencies: - Consult with customers on best practices for IT, networking, and web services solutions - Install and configure McLeod solutions including databases and web services components - Set up and maintain secure web-based endpoints and integrations - Configure and troubleshoot firewalls, LAN/WAN connectivity, VPNs, proxies, load balancers, and WAFs - Create, install, renew, and troubleshoot SSL/TLS certificates - Manage DNS configurations for customer-owned and McLeod-managed domains - Provide 2nd-tier systems, hardware, database, and web services support - Support customer migrations including P2P, P2H, and H2P scenarios - Perform web application and browser troubleshooting. - Ensure security configurations comply with industry best practices. -...