Senior Remote Technical Service Specialist

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life: Medtronic is a market leader, and our expanding portfolio delivers measurable clinical and economic value – and opens doors. With a passion for helping patients and a commercial mindset, you will make a significant difference together with Medtronic! Start your day knowing your work directly supports patient care. Reporting to the APAC Director Service Customer Care & Tech Support, you will be the trusted voice hospitals rely on when it matters most—helping customers troubleshoot devices, answer technical questions, and keep procedures running smoothly. Supporting our Endoscopy customers across Australia and New Zealand, you’ll build deep product knowledge, sharpen your problem-solving skills, and work alongside experts in a fast-paced, purpose-driven environment. Act as the first point of contact for product-related concerns by documenting and identifying potential complaints. Escalate complex issues as needed to ensure cus...