Sr Services Manager - Contract Performance Mgmt

Job description

Job Description Summary This role will grow your operational, technical and customer service skills. As the contract performance manager, you will demonstrate accountability for functional, business, and broad company objectives within Gas Power Services. You will be responsible for execution of the contract and responding to emerging customer needs. You will partner across value streams and functions to lead initiatives impacting customer satisfaction, fleet reliability, services execution, and long term profitable growth. Job Description: Roles and Responsibilities: - Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - - Be responsible for Parts and Repair Services including planning, requests for quotes, scheduling, fulfillment and proactive risk mitigation - Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area - Identify, champion and drive continuous improvement projects; Interprets simple internal and external business challenges...