Soft Service Lead, Integrated Facility Management, Workplace Experience

Job description

Job Description As Soft Service Lead, you’ll shape and elevate workplace services for thousands of colleagues—driving innovation, leading partnerships, and creating environments where people thrive every day. If you’re service-minded, commercially aware, and energized by collaboration, this is your chance to make a real impact. Please note: This role is at Lead Professional level, and we do not offer relocation. Core Responsibilities: Working on the continuous improvement of our workplace experience and facility services by successfully driving implementation of industry leading practices and innovation initiatives Act as Single Point of Contact and SME within area of responsibilities Support the day-to-day operations in the offices as well as ensuring a structured and caring leadership approach of an external team with focus on well-being, success and motivation Proactive approach to key stakeholder management both internally and externally (i.e. with external facility service partner Vendor management and performance follow-up Budget awareness and understanding of commercial mechanisms Involve and coordinate with internal stakeholders (Local Facility, Operation, Procurement, Fina...