Service Delivery Manager (with German)

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role: Service Delivery Manager is accountable for delivering stable, high‑quality services within agreed cost, scope, and timeframes, ensuring contractual commitments and service levels are consistently met. Acting as a key interface between operational teams, customers, and governance bodies, the role focuses on managing day‑to‑day service performance, handling escalations, and maintaining transparent communication with stakeholders. In addition, the Service Delivery Manager drives continuous service improvement, identifies risks and optimization opportunities, and ensures that delivery aligns with business objectives, compliance requirements, and customer expectations. Your project: Application Development & Maintenance (ADM Center) provides comprehensive end-to-end IT services...