Sr Member Services Officer

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose: The Senior Member Services Officer should have a broad knowledge of all branch operational procedures. Sr. MSOs will assist with resolving member issues and complaints across all delivery channels. Sr. MSOs will evaluate loan applications and make recommendations for approval or denial, while also assisting in training other employees and act as a mentor to less experienced staff. Enhanced Expectations and Responsibilities at this Position Level* Review and approve loans within lending limits that are outside the limits of less experienced staff. Assist in training other employees and act as a mentor to less experienced staff. Provide employee support in resolving member and procedural problems. Independently research and resolve member complaints. Assist with the supervision of the Member Services Officer area including ensuring credit union policy and regulatory compliance. Assist Member Services Manager with reconciliation of Member Services Representative items including end of day balancing and outage reconciliation. Performance Expectations and Essential Respons...